Frequently Asked Questions

Below is a list of common customer questions. Please contact us with any questions if you don't get the answered in below list.

1. How do I get a quote or place an order?

Send us an e-mail to below addresses with your logo attached in JPG, TIF, BMP, CDR, AI OF PDF format, although JPG is preferred, and provide information for the logo, such as size, which location to be sewed, or which kind of material will be sewed on.

Or upload your logo to

We'll send a short confirmation email within 10 minutes after receiving your e-mail. If you do not get it on time, please check you spam inbox or bulk inbox of your email, it is probably that our reply goes into it. If it does not work, you can also try following ways:

Write down your comments to
Or give us a call at 86-755-25773215

***Make sure that you send your request to above e-mail addresses at the same time in order to avoid its missing during the internet transfer.***

2. How long does the process take?

Our standard turn-around time is 24 hours, if you have rush orders, just remind us, we can finish within a few hours with NO extra charge.

3. What's the charge for editing?

Most of the editing is free, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering, background, and we only charge the stitches for the extra part.

4. What kind of software do you use for digitizing?

We use Tajima, Wilcom, Rainbow, Richpeace, and Melco for digitizing.

5. Any other formats do you supply for embroidery except DST?

We also can supply most of other formats with NO extra charge such as CND, PES, PEC, JEF, EMB, ART, EXP, HUS, POF, and XXX,­etc.

6. How do I get my logo?

We will send back the completed DST file (if you need other format please inform us), as well as the scan of the sewout, which will be scanned with high dpi and obviously tied into the thread count, then you can check the quality.

7. What payment methods do you accept?

a. We take Company check, Visa, Mastercard and American Express.
b. You can pay by credit card via at no extra cost.
c. To pay by bank wire payment, please contact us.

8. How to pay for it?

About payment, you can pay by credit card via at no extra cost. PayPal is the fast, easy and secure way for online payments. (PayPal, an eBay company), our PayPal account is:

Or visit our website online payment:, Simply click "Pay Now" button, it's redirected to PayPal's secure payment site.

At the same time we accept credit card and check, if you want to learn more about this, please contact our accounting department at

9. Do you provide free trial order?

We don't provide the trial order free of charge since our quality is guaranteed, you can send a logo to us to digitize, and will not pay unless you are satisfied.

10. Can you do 3D puff / patches/ applique?

Yes, we can. All of digitizers here are very experienced in it.

11. Do you have any minimum order? What's your charge price?

Our unit price is US$1.88/1000 stitches, The minimal charge is US$5.00. No maximal charge.

12. I'm afraid that you would sell our design.

Your design will be kept strictly confidential by us. We never sell our customer's design to others. Also we have a strong system of store to keep your designs in case you lose it , please feel free to contact us, we'll resend it to you ASAP.

13. What about if the design don't meet my satisfaction?

We make every effort to make sure that you are satisfied with your order. We will do everything possible to ensure that your orders are done with the highest quality. Let us know if you are not satisfied with the design we digitized, we will make it correct as per your request right away.

14. If we place orders with you, is it possible to get a term?

We usually send out invoices to our customers twice a month, for the previous half month. Since it may take about one week to prepare and send out the invoices, it implies term already when you get the invoice. Therefore, we will not give term, and the invoice is due up on receipt.

15. Why the order we get with the name PAA79O1?

We use a strong system of software to handle all of the orders, the system will generate a customer CODE for you that is PAA, 7 in 7901 stands for the year of 2007, 9 in 7901 stands for September, and the last two number 01 stand for the first order of this month. If you want to inquire about or edit the logo, only tell us the code is OK, we'll handle it for you soon.

16. Why do you send the completed order or quote e-mail twice to me at the same time?

To make sure that you can always get our emails, therefore not causing any delay to your business, we always send the same email twice with our different email account.

17.Why does your sewout look good but ours are in the opposite?

Sewout may be quite different from two embroidery machines, using the same digitizing file. From our experience, the followings might be factors that cause the difference:

. Fabric material.
. Needles
. Thread
. Human skill
. Setting up of an embroidery machine, like speed,
. Age of an embroidery machine - very new, or very old.

Different brands may or may not be a reason. The digitizing file may be customized somehow to offset such difference, if scan or digital image of your sewout is provided.