Frequently Asked Questions

Send us an email to emb@topdigitizing.com or quote@topdigitizing.com with your logo attached in JPG, TIF, BMP, CDR, AI or PDF format (JPG preferred). Include information about your logo such as size, placement location, and fabric type.

We'll send a confirmation email within 10 minutes. If you have not received it, please check your spam folder.

Pro Tip: Send your request to both email addresses simultaneously to ensure delivery.

Our standard turnaround time is 24 hours. For rush orders, just let us know — we can often complete them in just a few hours at no extra charge.

We charge $1.88 per 1000 stitches. The minimum charge is $5 (2,660 stitches) and the maximum charge is $99 (up to 52,660 stitches).

We don't offer free trial orders because we guarantee our quality. Send us a logo to digitize and only pay if you're completely satisfied with the results.

We use industry-leading software including Tajima, Wilcom, Rainbow, Richpeace, and Melco for all our digitizing work.

We can provide most embroidery formats at no extra cost: CND, PES, PEC, JEF, EMB, ART, EXP, HUS, POF, and many others. Just let us know which format you need.

Yes! All of our digitizers are highly experienced in 3D puff embroidery, patches, and appliqué work. Just specify your requirements when placing your order.

Several factors: fabric material, needle type/condition, thread quality, operator skill, machine settings (especially speed), and machine age. We can customize the digitizing file to compensate — just send us a photo of your sewout results.

Company checks, Visa/Mastercard/American Express, PayPal (no extra cost), and bank wire transfers.

You can pay by credit card through our secure PayPal portal at www.PayPal.com (our account: invoice@topdigitizing.com). Alternatively, visit our Payment page and click "Pay Now". For credit card payments or checks, contact our accounting department at invoice@topdigitizing.com.

We send invoices once a month (for orders from the previous month). Since invoice preparation takes about a week, this effectively provides some payment flexibility. However, we don't offer formal payment terms — invoices are due upon receipt.

Most edits to designs we originally digitized are free. We only charge ($1.88 per 1000 stitches) when adding new elements, changing requirements that need complete redigitizing, or adding lettering/backgrounds.

We email you the completed DST file (or your preferred format), a high-resolution scan of the test sewout, and detailed thread count information.

We maintain strict confidentiality and never sell or share customer designs. We also archive all designs securely so we can resend them if you lose your files.

Customer satisfaction is our top priority. If you're not completely happy, let us know immediately and we'll correct it to your specifications at no additional charge.

Our tracking system generates codes: KXX = your customer code, 6 = year digit, 9 = month, 01 = first order that month. Reference this code for any inquiries about your order.

We send duplicate emails from different accounts to ensure you receive our communications promptly. This prevents delays from email delivery issues.